Telephone cut off

I have been living in Phuket for four years in the same apartment. I conduct all of my business from the apartment, using the telephone extensively for calls, faxes and emails. Since much of my business is international, I tend to have high long distance bills of between 20,000 and 40,000 baht a month. The telephone line is in my Thai landlady’s name. She takes care of my payments, and I in turn pay her for the phone bill along with my rent. The payments are always made on time and in full. So I was quite surprised one day to find...

  • Asked on Tuesday, May 15, 2001 | 11:54 PM
    Placed on hold, Phuket Town

CAT is responsible for international calls, and we have an automatic system that will lock a phone line if more than 10 overseas calls are made in one day. This system was installed in order to prevent people illegally tapping into and using someone else’s phone line. If you are affected, you must come to our office and check all the calls to confirm that you were the person who made them, then we will unlock your line. Unlocking takes two or three days because we have to make a report to CAT in Bangkok first. We will be happy to reprogram the computer to allow you to make more international calls from your number before it is locked. Just come to CAT and let us know.

  • Answered on Tuesday, May 15, 2001 | 11:54 PM
    Customer Service Department, Communications Authority of Thailand
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