One Two... Got to pay more?

As a travel agent in Phuket I sold two tickets to a customer to fly to Bangkok February 4 on One Two Go.

He paid me the scheduled fare. On arrival at check-in he was told by One Two Go that they had decided that morning that day was to be a peak fare day and demanded an additional 500 baht fee per ticket.

He was told that if he did not pay they would not be allowed to board. How can any business demand an additional fare after the contract has been completed and the ticket issued? This seems to be highly immoral....

  • Asked on Monday, February 26, 2007 | 08:31 PM
    Phuket Travel Agent

The normal price for a “Two Go” ticket is 1,750 baht. However, it costs an extra 500 baht if you travel on a “peak price” flight.

Peak price flights are: all flights on Fridays, Sundays, some flights on Saturdays (the public will be notified), public holidays and government holidays.

If the customer accepts to pay the extra 500 baht, the call center (Tel: 1126) can reserve his or her seat.

If the customers do not want to pay by credit card they can pay at the airport during check-in.

  • Answered on Monday, February 26, 2007 | 08:31 PM
    Bandith Srinurak, Senior Officer, One Two Go Call Center.
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